F.A.Q

If Not Now, When?


C.O.A FREQUENTLY ASKED QUESTIONS


Discover answers to frequently asked questions about check in times, pets, event space and more for Luna Llena Hotel in Tulum.

WHEN IS CHECKIN/CHECKOUT TIME?
Check-in is 3 pm and check-out is 11 am.

WHAT TIME IS BREAKFAST?
Breakfast is available from 8.00 am to 10.00 am and include in the room rate. It is a Continental Breakfast : croissants, bread, butter and jam, seasonal fruit , cereals, yoghurt, coffee, choice of teas, milk and orange juice.

HOTEL ROOM AND EXTRA CHARGE BALANCE
Your room balance is due upon arrival, you’ll be requested to pay any extra charges (laundry, drinks) upon departure. We accept Mexican Pesos, US dollars, Euros, Visa and Master Card.

CAN LUGGAGE BE STORED AT THE HOTEL?
We can store your luggage if you arrive/depart outside of these times. Late checkouts are subject to availability.

ARE PETS ALLOWED?
Pets are allowed, but not permitted at the restaurant.

DO YOU OFFER FREE WIFI?
We offer free WIFI connection in all public areas and rooms.

DOES THE HOTEL OFFER LAUNDRY SERVICE?
Laundry request can be arranged with an extra charge with the Receptionist.

ARE BICYCLE AVAILABLE?
Yes, we give you free bicycles to make your stay more pleasant.

ARE SAFETY BOXES AVAILABLE?
All rooms are providing a safe deposit box for securing your items and personal values.

DO YOU HAVE AN ONSITE PARKING?
Luna Llena Boutique Hotel has sufficient parking spaces, free of charge, just in front of the hotel.

DO YOU HAVE A POOL?
Yes, we have one located in the middle of a tropical garden.